Prior to beginning work on this discussion forum, review the Knowledge Management for Customer Experience: Challenges and Best Practices in 2021Links to an external site. article. https://www.forbes.com/councils/forbestechcouncil/2021/10/21/knowledge-management-for-customer-experience-challenges-and-best-practices-in-2021/
Given the rate of technological change and global market pressures, there is considerable change and uncertainty in many organizations. Organizational value is determined more by knowledge (intellectual capital) rather than the traditional factors of production (land, labor, and capital).
For this discussion,
Discuss the concept of knowledge management from the human capital perspective.
Explain two ways a human resources team could create conditions for the effective and sharing of knowledge within and throughout the organization.
The initial post should be significant, concise, and specific to each prompt. Support your work with the text, the required article, and at least 1 additional scholarly or credible source. You may refer to the How to Use Library OneSearchLinks to an external site. resource.
Remember to properly reference and cite your sources in APA StyleLinks to an external site.. For additional support, refer to APA: Citing Within Your PaperLinks to an external site. resource.
Your initial post must be at least 250 words.