in CONR 602, 603, and 604, you learned foundational skills such as the importance of empathy, differentiating between positions and interests, and how to acknowledge and reframe emotions. Reflecting on that knowledge and on this week’s readings, respond to the following prompts:
Introduction
Why is it important for a conflict-competent leader to master the basic skills of integrative negotiation and mediation in the workplace? Provide at least one example of a time when you used these skills in the workplace. If you have not used integrative negotiation or mediation in your workplace setting, discuss how they might have been useful in a previous workplace conflict situation.
Describe a scenario in which you used or witnessed someone else use empathetic listening skills to resolve a workplace conflict.
Reflect on a time in your work life when the differentiation between positions and interests provided (or could have provided) a path to positive conflict resolution.
Reflect on a time when the reframing of emotions helped (or would have helped) to resolve a workplace conflict.
Conclusion
Paper Specs
Create a cover page with your name, course number, assignment title, word count, and date.
Paper should be 1600 – 1700 words.
Do not include cover page, headings, quotes, or references in your word count.
Include a subheading for each rubric line.
Do not quote your sources. Paraphrase, cite, and reference using APA format.
Double-space your paper.
Use 12-point Times New Roman font.
Submit your completed paper as a Word document files
Assignment 4: The Conflict-Competent Leader
Assignment 4: The Conflict-Competent Leader
CriteriaRatingsPts
Introduction/ 2.5 pts
Student thoroughly reflected on how mastery of basic integrative negotiation and mediation skills contribute to conflict competency in a workplace leader and provided an appropriate example of how s/he has used or might be able to use them.
/ 20 pts
Student described an experience of witnessing the use of empathetic listening skills to resolve a workplace conflict.
/ 20 pts
Student displayed a thorough knowledge of the difference between issues and interests by providing a detailed and appropriate example.
/ 20 pts
Student provided an appropriate example of reframing emotions in a workplace conflict with sufficient detail to demonstrate a strong understanding of the concept.
/ 20 pts
Conclusion
/ 2.5 pts
Paper is 1600-1700 words in length (excluding headings, prompts, quotes, and reference page), is formatted according to APA guidelines, and includes in-text citations and a reference page. Papers without citations and a reference page will be returned for a rewrite with deductions taken for late submission.
/ 7.5 pts
Paper exceeds basic writing standards including grammar, usage, spelling, punctuation, and organization.
/ 7.5 pts