I need 6 “helpdesk tickets” in a lab environment to be resolved and the following questions answered for each one.
1. Provide screenshots of the identified problem and the resolution. Screenshots must be clear, with a full view of the screen, and include the date and time.
2. Create a root cause analysis write-up by doing the following:
a. List the tool(s) used to identify the problem.
b. Explain why the tool(s) was (were) chosen to troubleshoot the problem.
c. Explain the steps of the troubleshooting process
Rubric and tickets below.