2-Leadership Strategies: Evaluate the leadership challenges in the scenario. Propose strategies that could be used to manage the situation effectively, focusing on conflict resolution, team cohesion, and maintaining patient safety.
Case Study 2: Group 2
Leadership and Conflict Management in the Emergency Room at a private hospital.
Case study
*The ER is overwhelmed on a Saturday night, as usual. Multiple trauma cases are coming due to a multi-vehicle accident. The team, led by Dr. Thomas, an ER physician, includes two nurses, a junior doctor, and several paramedics. During the chaos, one of the senior nurses, Sophia, becomes increasingly stressed and begins making sharp comments toward the junior doctor, Dr. Paez, accusing him of not responding quickly enough to orders. Dr. Paez, feeling overwhelmed, begins making small errors in medication dosages, which further agitates Sophia. The situation escalates when a critical patient arrives, requiring immediate intubation. Sophia’s frustration reaches a peak, and she refuses to assist Dr. Paez, demanding that someone else take over.